Terms and Conditions
The term ‘Firm Retail Limited’, ‘SAS Nutrition’, ‘SAS’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 351 Cumbernauld Road, Glasgow, G31 3LP, United Kingdom. Our company registration number is SC 543519 registered in Scotland, United Kingdom. Our VAT number is GB 251730819.
The term ‘you’ refers to the user or viewer of our website. If you disagree with any part of these terms and conditions, please do not use our website.
The content of pages of this website are for your general information and use only. All contents are subject to change without notice.
The order confirmation does not constitute our acceptance of your order. Acceptance of your order and completion of the contract will take place when we despatch the goods to you.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Re-production is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trade marks re-produced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of, Scotland.
SAS Nutrition Website
All orders can be placed online through our website here at sasnutrition.com and all orders subject to availability and security checks.
We will make every effort to ensure that the information on our website is correct, however, we do not guarantee its entirety and accuracy.
We do not guarantee that our website will remain available or that all the material used is kept current.
We will not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both you and us when the contract for the sale of products by us to you was formed.
We exclude all representations, warranties and conditions (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) to the maximum extent permitted by applicable law.
We will not be liable for direct, indirect or consequential loss or damage arising under these terms and conditions, whether arising in tort, contract, or otherwise, including, without limitation, any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings.
We will not be held responsible for any loss suffered by the use of any products purchased by customers containing ingredients prohibited by a sports governing authority or by a relevant anti-doping agency. We encourage any customer participating in a sport to check any rules and regulations regarding the use of any supplements before purchasing any product.
We will not be liable for any medical defects, ailments or illness suffered by the customer from the use of any products. All customers purchase products with full knowledge of their ability to consume them. If there is any doubt of a customer’s ability to use any products, we encourage the customer to seek professional medical advice.
We will not be liable for any claims made by any product.
We will not be liable for any direct, indirect or consequential loss or damage arising under these terms and conditions or in connection with our website.
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your right to have the products sent to you within a reasonable time. If the delay occurs before the products are dispatched, we will not charge you for the products until they are dispatched and you may cancel your order at any time prior to dispatch.
The laws of some countries do not allow some or all of the limitations described above. If these laws apply to you, some or all of the above limitations may not apply to you and you might have additional rights.
Nothing in these conditions limits or excludes our responsibility for fraudulent representations made by us or for death or personal injury caused by our negligence or wilful misconduct.
Returns and Refunds
We appreciate that in times it may be difficult to purchase a product over the Internet, especially when you can only see a picture and description of a product. Should you wish to return purchased goods back to us, we will be happy to refund or exchange them provided they are totally unused and in a fully resalable condition within 30 days of purchase.
However if the product returned is not in a fully resalable condition or if the packaging is damaged, we reserve the right to refuse the refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.
Any costs to you for a re-delivery of the goods will be payable in advance by the customer.
If the goods have been removed from their original packaging and/or assembled, your right to cancel may be forfeited.
Any free gifts received with your order must be returned, if an order is cancelled.
Should you wish to cancel or return any purchased products you will be required to contact SAS Nutrition Customer Service team in order to obtain an official ‘Return Materials Authorisation (RMA)’. Goods must be returned to us within 7 days of receipt of RMA number. You must insure that you have communicated and obtained an official RMA from our customer services team via email before returning an item, and that your returned parcel must include the RMA number within the package.
Changes to your order
You have a right to cancel your order and receive a full refund prior to goods being dispatched.
In respect of non-perishable items, you have the right to return goods within 30 days of receipt of your goods in perfect condition, unused and in their original packaging. We ask that items are returned to us with their original packaging and with any tags intact. You must also contact our customer support team to notify us prior to returning the items.
In the case of items which include a hygiene or security seal, we ask that you exercise reasonable care by not removing the seals while examining the goods, unless you are certain that you intend to keep the goods. In the event that any seals or tags are removed or tampered with, we shall not permit that item to be returned nor shall we refund the cost of this item to you.
We will arrange with you for cancelled non-perishable goods to be returned to us, and we will credit your payment card with the price of such goods within 14 days from the date you returned the goods to us (provided payment has already been debited to your payment card).
The cost of postage, packaging and the insurance relating to the return of unwanted goods back to our warehouse are fully the responsibility of the customer; furthermore the postage cost of the original consignment of the goods will be deducted from any refunds.
Offers and Promotions
From time to time, and in our complete discretion, purchases of goods may be subject to special offers. In the event that such a special offer applies to your purchase, the terms of such special offer shall be subject to these Terms & Conditions. If there is any conflict between the terms of a special offer and these Terms & Conditions, these Terms & Conditions shall prevail unless specifically excluded.
We may change the terms of special offers, or withdraw them altogether, at any time and without prior notice.
We will honour at the offer price any order placed by you before an offer ends, or is amended, withdrawn with the exception of allocated stock shortage for the specific offer.
We reserve the right to offer in our complete discretion different customers different special offers and promotions.
We aim to deal with all complaints effectively. For a speedy response complaint may be submitted via our online form, or alternatively mailed to the registered head-office.
We aim to acknowledge by email any emailed or mailed complaint within 5 business days, and to conclude our investigations as soon as possible thereafter. Telephone complaints will not necessarily be acknowledged by email prior to investigation. A likely timescale for resolution will be provided upon request, but this timescale will be dependent upon the specific nature of the complaint.
Cancellation of orders and suspension of your online account
We reserve the right to cancel your delivery at any time if we suspect fraud, have reason to believe you are in breach of these Terms and Conditions or any other terms and conditions relating to your order, or if there is an outstanding payment for any order or service. For example, if you are in breach of our terms and conditions relating to discount offers and vouchers, we may cancel your order. In the event that we cancel your order, you will receive email notification and will be invited to contact our customer support team.
In addition to our right to cancel your order, we reserve the right to suspend your account. Your account will remain suspended until you contact our customer support team and remedy any breaches which are capable of remedy, or provide any information reasonably requested by our advisers to enable them to reactivate your account.
In the rare event that unforeseen operational or technical issues occur, we may need to cancel or rearrange delivery. If this happens we will endeavour to contact you to arrange an alternative delivery date.
Value Added Tax (VAT)
All prices on sasnutrition.com are quoted inclusive of relevant UK VAT to provide a transparent and honest pricing structure.
Methods of Payment
Orders can be paid for using PayPal, VISA, Master Card, Switch/Maestro, Solo, Electron, American Express cards and Bank Transfer.
Authority for payment will be requested from your card issuer between the time of your order being placed and when it is delivered. This is done by ‘reserving’ against the card you have used for payment. The amount that is ‘reserved’ will either be the estimated amount of your order. That amount is not spent by you until we ‘debit’ your card with the full price of your order, and the latter happens after we have delivered your shopping to you.
We reserve the right to cancel your order if we are refused authority for payment or reasonably believe that payment will be refused at any stage.
If any item you have chosen is unavailable, we will contact you via your e-mail address or via phone within 3 business days from receiving your order.
We do not guarantee that our site or its’ content will always be available, nor do we guarantee that we will provide an error free service. We may suspend our service for operational reasons such as repair, maintenance or improvements, or otherwise in emergencies and we may change or discontinue the availability of any content, goods or services at any time as we see fit.