We will endeavour to dispatch goods as promptly as possible; this is usually 1-3 days within UK Mainland and 2-5 days for deliveries to EU.
Delivery time frame (and the cost if any) specific to your order is quoted within the order confirmation page once you submit your delivery location. This is due to the fact that we can only calculate the estimated delivery to you once we know your delivery location.
We undertake to inform you of any subsequent change to the delivery time within 48 hours of receiving your order.
Couriers and delivery services we use tend to deliver during the working day. You may find it easier to give a work address if it is unlikely that anyone will be in to sign for your order.
For heavy or bulky items we reserve the right to charge a redelivery fee if the customer is not there to collect the goods as arranged.
Standard delivery is between 9am and 6.00pm. Saturday deliveries may be available on certain products.
If access for delivery is restricted please ensure that you inform us prior to delivery. Failure to do so may result in an additional shipping charge.
Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case we will endeavour to contact you as soon as we are able to in order to reschedule your delivery time and date. In any event, our liability to you will be limited to the price of goods not delivered and the cost of delivery.